This section describes the essential skills and knowledge and their level required for this unit

Skill requirements

Look for evidence that confirms skills in

interpreting and applying legislation relating to CrownState land administration and compensation

communicating with diverse stakeholders including effective negotiation

generating documentation to organisational standards

writing reports requiring formality of language and structure

responding to diversity including gender and disability

applying public sector legislation such as occupational health and safety environment antidiscrimination and diversity in the context of compensation

Knowledge requirements

Look for evidence that confirms knowledge and understanding of

legislation policies and procedures relating to CrownState land administration and compensation

organisational processes and protocols relating to the handling of compensation claims

court procedures

public sector legislation including occupational health and safety and environment in the context of compensation

The Evidence Guide specifies the evidence required to demonstrate achievement in the unit of competency as a whole It must be read in conjunction with the Unit descriptor Performance Criteria the Range Statement and the Assessment Guidelines for the Public Sector Training Package

Units to be assessed together

Prerequisite unitsthat must be achieved prior to this unitNil

Corequisite unitsthat must be assessed with this unitNil

Coassessed units that may be assessed with this unit to increase the efficiency and realism of the assessment process include but are not limited to

PSPETHCA Uphold and support the values and principles of public service

PSPETHC401A Uphold and support the values and principles of public service

PSPGOVB Use resources to achieve work unit goals

PSPGOV403B Use resources to achieve work unit goals

PSPGOVB Gather and analyse information

PSPGOV406B Gather and analyse information

PSPGOVA Value diversity

PSPGOV408A Value diversity

PSPGOVA Apply government processes

PSPGOV422A Apply government processes

PSPLEGNA Encourage compliance with legislation in the public sector

PSPLEGN401A Encourage compliance with legislation in the public sector

Overview of evidence requirements

In addition to integrated demonstration of the elements and their related performance criteria look for evidence that confirms

the knowledge requirements of this unit

the skill requirements of this unit

application of the Employability Skills as they relate to this unit see Employability Summaries in Qualifications Framework

handling compensation claims in a range of or more contexts or occasions over time

Resources required to carry out assessment

These resources include

legislation policy procedures and protocols relating to compensation

case studies and workplace scenarios to capture the range of situations likely to be encountered when handling compensation claims

Where and how to assess evidence

Valid assessment of this unit requires

a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when handling compensation claims including coping with difficulties irregularities and breakdowns in routine

handling compensation claims in a range of or more contexts or occasions over time

Assessment methods should reflect workplace demands such as literacy and the needs of particular groups such as

people with disabilities

people from culturally and linguistically diverse backgrounds

Aboriginal and Torres Strait Islander people

women

young people

older people

people in rural and remote locations

Assessment methods suitable for valid and reliable assessment of this competency may include but are not limited to a combination of or more of

case studies

portfolios

questioning

scenarios

simulation or role plays

authenticated evidence from the workplace andor training courses

For consistency of assessment

Evidence must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments

Claimants may include:

Settlement terms may include:

Legislation, organisational policy and procedures may include:

Non routine aspects may include:

Organisational procedures may include:

Organisational procedures may be specified in: